DIRECT DELIVERY

Photo and video products can be delivered directly to our center from Monday to Friday from 9.00 to 13.00 and from 15.00 to 18.00 (for devices under warranty, it is necessary to deliver, together with the product, the warranty certificate).

WARRANTY SHIPPING

For shipping, you can contact the UPS courier at 02/30303039 or on the website http://www.ups.it requesting standard freight collect shipping and providing our customer code 49A6W0 .

Please note: any shipments not made in this way will be charged to the sender (see: Paid repair conditions ).

Products under warranty must always be accompanied by a fiscal document (receipt, purchase or sales invoice) with the indication of the purchased product, clearly legible and with the duly completed warranty certificate, essential to carry out the repair under warranty.
If possible, avoid sending us accessories that are not strictly related to the repair (instruction manual, battery charger, etc.) with the exception of DOA (DeadOnArrival) products or those for which replacement is foreseen, for which it is ESSENTIAL to send the complete packaging.

Camera Service Roma assumes no responsibility for any damage or loss of accessories not pertinent to the repair.

For unsold products (retailers) the purchase invoice is required. Devices shipped without a tax document will be considered in the estimate and therefore repaired and sent back - without notice - with the addition of courier costs.
Once the above process has been implemented, it is no longer possible to change the procedure.
It is recommended to package the equipment appropriately and include the address, telephone numbers (including a mobile number), email address, company name, VAT number (if applicable) and tax code inside the package in a clear and legible manner.

If you have decided to send your equipment, you can help us by filling out (but it is not mandatory) the form at the bottom of the page and pressing the send request button.

PAID SHIPPING

Products that are not covered by the warranty must be shipped at the customer's expense with a courier of their choice. The freight collect method is excluded. If you prefer, you can use our reference courier UPS, at a cost of €16.00 per trip. It is necessary to contact UPS at 02/30303039 or at the internet address http://www.ups.it, requesting freight collect and standard shipping, and providing our customer code 49A6W0.

Attention: shipping carried out via our reference courier UPS according to the methods expressed above does not include insurance coverage in any case.
Any loss or damage will not be refunded by CAMERA SERVICE.

If possible, avoid sending us accessories that are not strictly related to the repair (instruction manual, battery charger, etc.).
Any damage, loss or misplacement of accessories will not be refunded by CAMERA SERVICE.
It is recommended to package the equipment appropriately and to include the address, telephone numbers (including a mobile number), email address, company name, VAT number (if applicable) and tax code clearly and legibly inside the package.